Support & Troubleshooting Guide
Find practical solutions for common Android battery management, notification permissions, and BitTorrent swarm connectivity issues, or contact our engineering support team directly.
Have an Unresolved Issue?
Our team reviews bug reports and Android compatibility feedback. When reporting a bug, please include your Android OS version, device model, and whether the issue occurred with a magnet link or .torrent file.
1. Keep Downloads Running When Screen is Locked
Modern Android systems (especially Samsung One UI, Xiaomi HyperOS/MIUI, and OnePlus OxygenOS) aggressively terminate background processes to conserve battery life. If your downloads stop when your screen dims:
- Open your phone’s Settings > Apps > Torrent Download Studio.
- Tap Battery (or Battery Usage / Power Saving).
- Select “Unrestricted” (or disable “Put app to sleep”).
- Ensure Background Data is set to “Allowed”.
2. Background Progress Notification Missing
On Android 13+ (API 33+), runtime notification permissions are required. The foreground service notification is essential for Android to recognize the download as an active user-initiated task:
- Go to Settings > Apps > Torrent Download Studio > Notifications.
- Ensure “All Torrent Download Studio notifications” is toggled ON.
- Verify that the “Torrent Downloads” notification channel is enabled.
3. Locating Finished Files on Your Device
Completed files are saved directly into your internal shared storage using Android Scoped Storage:
You can browse, move, or open these files with any file manager (e.g., Google Files, Samsung My Files) or open them directly in VLC, MX Player, or your preferred media app.
4. Slow Transfer Speeds or Zero Connected Peers
BitTorrent transfers rely on available seeders in the decentralized swarm. Factors affecting transfer speed: